A 2021 study by Mercer revealed that 70% of business owners and companies plan to adopt a hybrid model that incorporates remote work.
However, just because employees are working remotely, it doesn’t mean they’re not going to face technical challenges.
If anything, those issues will be more challenging to resolve in a decentralized setting, and that’s where the benefits of remote IT support come in.
In this article, we’ll examine some of the benefits of remote IT support for your organization, and how you can leverage them for long-term success.
5 Benefits of Getting Remote IT Support for Your Small or Medium-Sized Business
While remote IT tech support may already be on your company’s radar, it’s important to understand the benefits of a remote IT tech support service.
Let’s take a closer look at some of the benefits of a remote tech support team for small businesses.
Are You Frustrated by Unhelpful Call Centers?
Learn the differences between a help desk and IT support, and find out why you’re wasting hours on hold.
Read More1. Cost Savings: The Peak of Remote IT Support Benefits
In order to see the client benefits of remote IT support in action, it’s essential to understand the costs involved with in-house tech support and outsourced tech support.
Here’s what you have to cover when you rely on in-house IT support:
- Salary
- Raises
- Benefits
- Insurance
- Paid time off
- Payroll costs
- Workmen’s compensation
- Training and development
With remote support, the only compensation concern is the specific pricing model agreed upon between your organization and the remote IT services company.
The time and money saved through services offering support to your organization can be redirected to other key business operations.
2. Key Knowledge Access: A Benefit of Getting Remote IT Support
When your business invests in remote IT support, you are getting more than just remote assistance. Your business also gains the ability to tap into specialized knowledge and insight that is constantly evolving.
Security threats, cloud-based applications, and computing needs change over time. As a result, small and medium-sized businesses have to focus on their core business strengths, which do not include solving technical issues.
With that said, companies that invest in managed IT services gain new insights that can help them stay competitive in the global marketplace.
Whether employees are set up with office space or are working from home, they can benefit from the expert knowledge provided by the tech support service team.
3. Boosted Productivity
Consider your small business’s strengths. How can you raise productivity levels across the board? The best way to do that is to ensure that your in-house talent can focus on their position while avoiding technical issues.
For example, a laptop that can’t connect properly to the network is not only a source of frustration; it can lead to lost productivity.
That’s why getting technical assistance wherever and whenever is one of the most significant benefits of remote IT support.
There’s more to managed IT services than remote support. Learn more by checking out these blogs:
While some professionals possess technical expertise as a requirement for their core positions, relying on managed IT support is a strategic way to bypass this as it enables you to stay productive while actively mitigating recurring issues.
Keeping Remote Employees Productive
Remote support solutions enable remote access and system changes without the end-user’s participation. They can simply focus on other important tasks, leaving the technical support to the third-party IT management company.
Even employees within a remote working environment can mitigate their technical concerns as they can still submit a ticket and get help on-demand while focusing on their work.
4. True Continuous Support
Even the most committed in-house team cannot be on call 24/7/365. Outsourced remote solves this problem by providing true round-the-clock support.
This allows your in-house team to leave for training, vacation, and parental leave while the external team fully covers your company’s technical issues.
It can sometimes seem like certain technical issues wait to strike the moment that key staff members go on leave. Despite that, remote support professionals are still committed to addressing technical issues as they arise.
They actively monitor for security threats and stay up-to-date on cutting-edge practices within the cybersecurity industry.
Managing response times makes the difference between good and great support. The average response times vary based on the company and what’s detailed in the service level agreements.
5. Emerging Cloud Technology at Your Fingertips
The widespread adoption of cloud solutions indicates this is a trend that’s here to stay. According to Cloudwards, the global cloud computing market is expected to be valued at $832.1 billion by 2025.
In that same report, Cloudwards also indicated that over 48% of businesses store classified and sensitive data on cloud servers.
One of the best benefits of remote IT support is the ability to leverage this dynamic technology without having to worry about security, migration, or ongoing maintenance. All of those concerns and more can be addressed through remote IT support.
See How Our Clients Benefit from Remote IT Support
No company can handle every operational skill perfectly around the clock. With so many unknowns and uncertainties in today’s business environment, it’s become essential to rely on third-party support to expedite issue resolutions.
Partnering with ITSco for outsourced IT management leads to improved in-house productivity and data-driven assurance that your company’s technical needs will always be handled by our trusted team of IT support specialists.
Get the remote IT support services you need to help your small business succeed. Contact us today for more information.
