Instead of struggling to troubleshoot IT issues over the phone or walk an end-user through steps to fix their problem, IT support specialists can leverage remote IT support software to gain access to affected systems without leaving the office.
These solutions allow engineers to observe user behavior, application quirks, and desktop environments to identify and address problems quickly.
Remote software is also a great way to stay ahead of potential IT issues with proactive management such as patch installs, system and app updates, and new app installations. However, not all platforms are created equally.
The question is, what should users look for when selecting small business support software? In this article, we will explore the reasons why your business needs remote IT support software and the many benefits it offers.
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Why You Need Remote Support Tools for Your Small Business
With remote work becoming the norm, small businesses may struggle to find cost-effective ways to provide IT support, better communications, and video conferencing to their employees.
Remote IT support software solves these problems by enabling small companies to manage remote computers seamlessly (assuming you manage your expectations).
Key Features to Look For in Remote IT Support Software
Remote desktop software allows IT engineers to access your devices, troubleshoot problems, and perform needed maintenance without leaving their office. For the best results, you’ll need advanced features that support your business goals.
As a starting point, some of the features you should look for include:
- Remote access IT support from anywhere in the world
- The ability to support connected devices
- Remote printing
- Real-time troubleshooting
- The ability to install new software
- The ability to perform needed proactive maintenance
- Enhanced security features
- Flexible per-user pricing (“unlimited users” plans can be unnecessarily expensive)
- Session recording to educate other users on best practices
The Best Remote Software for IT Support: Four Vendors to Consider
Choosing the right remote IT support solutions is an important decision that can sometimes be overwhelming. We’ve narrowed the search to four of the best IT remote support software for small businesses.
1. ConnectWise Control
ConnectWise’s customizable features give technicians an easy-to-use platform for troubleshooting, PC repair, patch installations, and more. It allows IT departments to work in teams rather than individually to exchange opinions, transfer files, and share tasks.
Pros
The application comes with an array of features such as unattended access, roles and permissions, device monitoring, enhanced security, and more.
Cons
While the features are impressive, some users indicated that the user interface (UI) is outdated, which can potentially cause connectivity issues between systems.
2. GoToAssist
GoToAssist (formerly LogMeIn) offers simplified, intuitive, real-time remote IT support for small business across multiple operating systems and mobile devices.
Users can access devices, control systems, share documents and utilize the program’s chat function for easier communication.
Pros
GoToAssist enables you to remotely access computer systems and iPhone and Android devices to troubleshoot, install mobile apps, or upgrade systems.
Cons
Although GoToAssist isn’t the most expensive remote software on the market, some users found the costs to be quite high for the features offered.
3. TeamViewer
Fast connectivity, remote meetings, and online troubleshooting are just a few of the fantastic features this application offers. Users benefit from the easy function for handing off system control between multiple users, making team collaborations easy.
The free trial gives users a complete experience with advanced features to showcase the full product.
Pros
TeamViewer is available on multiple platforms such as PC, Mac, Linux, Android, iOS, web browser, and Windows Mobile.
Cons
There is no calendar tool, which means you’ll need to rely on other systems to keep everyone on the same page for scheduling.
4. Zoho Assist
ZohoAssist allows you to benefit from advanced remote support tools for small businesses. This great software offers free remote training, an easy-to-use troubleshooting platform with dual screens, and two-way file sharing.
Pros
No installation is required, which makes it easy to provide remote tech support for small businesses through Zoho Assist.
Cons
A lack of available support and knowledge base articles make troubleshooting problems with the software more difficult.
Cover All Your Bases With Remote IT Support Software
As more employees shift to home-based work, the need for remote desktop IT support is steadily increasing. That said, while useful, remote software does not match the level of care and attention to detail you’ll receive with managed IT support services.
For best results, you’ll want to use your remote software in tandem with an experienced managed service provider to ensure that it can properly address your needs.
It’s also important to remember that using remote software to access entire systems without the proper support could lead to an increase in IT issues, costly downtime, or security vulnerabilities. Be sure to keep this in mind before you deploy any form of IT support software on your systems.
Find the Right Remote Desktop IT Support Software for Your Needs With ITSco
As a leading managed services provider, ITSco can help you find the right remote software for your needs, in addition to providing proactive IT support services.
Partner with us and benefit from over 25 years of experience in providing industry-leading IT support to large and small businesses alike. Our dedicated team of IT professionals take time to understand your business objectives and future plans to find the right remote support software for your business.
For more information on how we can help you find the best remote access solution for your growing business, contact us today.
