Delivering advanced IT Services without pretense or drama.

We listen. We plan. We communicate. We deliver.

Professional Services

ITSco’s Professional Services combine the best engineers with the most appropriate technologies and a proven process for successful delivery. While we are never rigid or inflexible, we have learned that consistency requires some structure. Our roadmap for successful projects includes:

  • Document technical requirements and understand business objectives
  • Perform discovery and analysis
  • Create high-level project plans and define deliverables
  • Define criteria of success
  • Creation of detailed Project Plan including dates, milestones & deliverables
  • Creation of detailed Engineering Plan including specs and costs
  • Review, iterate and win approval
  • Careful implementation per Project Plan
  • Constant, clear and concise communications
  • Validation of functional and operational success per specs
  • Presentation of thorough documentation per requirements
  • Review project process and results
  • Review and evaluate measures of success

Proactive Managed Services

Ensure maximum security and uptime for your business by partnering with ITSco to build a proactive organization that relies on 24×7 monitoring coupled with an aggressive preventative maintenance program to manage devices, networks, users, desktops and data.

We start our Managed Services engagements (both MSP and MSSP) with a thorough assessment in order to understand your technical infrastructure and your business objectives. From there, we will:

  • A sophisticated remote monitoring and management (RMM) system that our engineers use to monitor systems and address problems proactively.
  • Patch Management and preventative maintenance
  • A Helpdesk team that is available to assist with all your support needs
  • Continuous (24×7) monitoring of critical assets to detect active threats and create actionable alerts based on defined SLAs
  • Collection, and analysis of logs from virtually any device
  • Threat Intelligence (TI) integrated from multiple trusted sources
  • Monitoring provided by SOC 2 Type II certified security operations center

With the information provided by our management tools and processes, our experts can continuously analyze and optimize your systems for performance and security, providing a strategic approach to Information Technology and Information Security – all managed by a true IT partner.