Delivering advanced IT Services without pretense or drama.

We listen. We plan. We communicate. We deliver.

Professional Services

ITSco - Professional Services

ITSco’s Professional Services combine the best engineers with the most appropriate technologies and a proven process for successful delivery. While we are never rigid or inflexible, we have learned that consistency requires some structure. Our roadmap for successful projects includes:

ASSESS AND ARTICULATE:

  • Document technical requirements and understand business objectives
  • Perform discovery and analysis
  • Create high-level project plans and define deliverables
  • Define criteria of success

PLAN, REVIEW AND ADJUST:

  • Creation of detailed Project Plan including dates, milestones & deliverables
  • Creation of detailed Engineering Plan including specs and costs
  • Review, iterate and win approval

DEPLOY AND VALIDATE:

  • Careful implementation per Project Plan
  • Constant, clear and concise communications
  • Validation of functional and operational success per specs

MEASURE AND DOCUMENT:

  • Presentation of thorough documentation per requirements
  • Review project process and results
  • Review and evaluate measures of success















Proactive Managed Services

ITSco - Proactive Managed Services

Ensure maximum security and uptime for your business by partnering with ITSco to build a proactive organization that relies on 24×7 monitoring coupled with an aggressive preventative maintenance program to manage devices, networks, users, desktops and data.

We start our Managed Services engagements (both MSP and MSSP) with a thorough assessment in order to understand your technical infrastructure and your business objectives. From there, we will:

  • Create a detailed project plan for successful implementation
  • Offer a simple pricing structure and service level agreement (SLA) customized for your business

Our Managed Services Program (MSP) includes:

  • A sophisticated remote monitoring and management (RMM) system that our engineers use to monitor systems and address problems proactively.
  • Patch Management and preventative maintenance
  • A Helpdesk team that is available to assist with all your support needs

Our Managed Security Services Program (MSSP) includes:

  • Continuous (24×7) monitoring of critical assets to detect active threats and create actionable alerts based on defined SLAs
  • Collection, and analysis of logs from virtually any device
  • Threat Intelligence (TI) integrated from multiple trusted sources
  • Monitoring provided by SOC 2 Type II certified security operations center

With the information provided by our management tools and processes, our experts can continuously analyze and optimize your systems for performance and security, providing a strategic approach to Information Technology and Information Security – all managed by a true IT partner.