Our Process
Delivering advanced IT services without pretense or drama.
We listen. We plan. We communicate. We deliver.
25+
Years of refining our process
Professional Services
A proven roadmap for successful delivery.
ITSco’s Professional Services combine the best engineers with the most appropriate technologies and a proven process for successful delivery. While we are never rigid or inflexible, we have learned that consistency requires some structure. Our roadmap for successful projects includes:
Discovery & Requirements
- Document technical requirements and understand business objectives
- Perform discovery and analysis
- Create high-level project plans and define deliverables
- Define criteria of success
Detailed Planning
- Creation of detailed Project Plan including dates, milestones & deliverables
- Creation of detailed Engineering Plan including specs and costs
- Review, iterate and win approval
Implementation
- Careful implementation per Project Plan
- Constant, clear and concise communications
Validation & Handoff
- Validation of functional and operational success per specs
- Presentation of thorough documentation per requirements
Review
- Review project process and results
- Review and evaluate measures of success
Proactive Managed Services
24×7 monitoring and an aggressive preventative maintenance program.
Ensure maximum security and uptime for your business by partnering with ITSco to build a proactive organization that relies on 24×7 monitoring coupled with an aggressive preventative maintenance program to manage devices, networks, users, desktops and data.
We start our Managed Services engagements (both MSP and MSSP) with a thorough assessment in order to understand your technical infrastructure and your business objectives. From there, we will:
- A sophisticated remote monitoring and management (RMM) system that our engineers use to monitor systems and address problems proactively.
- Patch Management and preventative maintenance
- A Helpdesk team that is available to assist with all your support needs
- Continuous (24×7) collection and analysis of logs from virtually any device
- Threat Intelligence (TI) integrated from multiple trusted sources
- Monitoring provided by SOC 2 Type II certified security operations center
With the information provided by our management tools and processes, our experts can continuously analyze and optimize your systems for performance and security, providing a strategic approach to Information Technology and Information Security – all managed by a true IT partner.
Free 30-Minute Consultation
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Connect with trusted IT experts to scope challenges, identify risks, and drive better business outcomes.